FAQs

  • Who do you ship with?

    USPS and UPS

  • Average shipping times?

    2 to 5 days 

     

  • Where do you ship to? Do you do international shipments? 

    At this time, we only ship to Mainland USA, and do not offer international shipping

  •  

    What if my item arrives damaged? 

     Please contact us at admin@mailtrendi.com so we can help provide further customer service

  • What is your return policy?

    All returns require an RMA number, please request an RMA number by emailing returns@mailtrendi.com. Include the reason for the return and your invoice number

    Clothing Returns:

    You are more than welcome to return an item for store credit or exchange the item. Items MUST BE POSTMARKED within 7 days of delivery to you in order for us to exchange or return the item. EX: If an item is received on the 10th, the item must be postmarked by the 17th for us to accept the return when receiving. Please check your delivery date prior to sending back as we will not accept anything outside of that 7 day window. We are not responsible for any items IF they are not checked within the 7 day window. We highly recommend opening and trying on all items when received to make sure that they fit to your liking. If an item isn’t tried on until 10 days after the window, there will be nothing we can do for that item. If we have the available item, we can exchange it for the size you are needing. If we don’t have that item in stock, we will return the item for store credit only. All returns must be unworn, free of any stains and odors (perfumes, animals, smoke etc.), and be in prime condition. We have the right to refuse any return due to it not abiding by the conditions previously stated. If an item is denied for return or exchange due to it not coming back to us in sellable condition (worn, stains, odors) you will be required to pay for shipping to return the items to you. You must include something inside your package stating your name, order number and whether you would like to exchange (and for what size), or if you would like store credit. If an order number is not placed in your package, we will not be able to return the item. All orders returned are processed on Fridays ONLY. Items must be received by Thursday evening in order for them to be processed. Anything received from Friday-Thursday is what will be processed for the week. Please give us the full day on Friday to get these processed as it is a timely process. You will be notified when it is exchanged or returned for store credit. If we do have the item that you are wanting to exchange for, we will add a shipping charge to your account that must be paid for prior to us sending your exchange item out. No Final Sale items (App, Website, or Live Sale), accessories, jewelry, purses, electronics or footwear (not including main shoes) may be return or exchanged unless an item is damaged. No sale items (App, Website, or Live Sale), accessories, jewelry, or purses may be return or exchanged unless an item is damaged.

    Address for Returns:

    If you are shipping a return, please mail to 3931 Larabee Circle UnionTown Ohio 44685. If you are local, please drop back off at pickup location. No local returns are allowed to be dropped off at the warehouse on Larabee Circle, they MUST be dropped off at pickup location.

    Account Credits:

    Any payment issued refund will only be placed as a store credit. Whether this be a return, a cancelled order, or a mixup in inventory. We do ONLY place money back as a store credit to the boutique. This credit can be used on any item, and will never expire. In order to use this credit, you will have to choose for it to be applied. When checking out, there will be a box to check that says “use account balance.” If the account credit isn’t chosen at time of checkout, we cannot go back and add in the credit. You will have to wait to use it on a further purchase.
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